T’s & C’s and Privacy Policy

Holly Admin Solutions Terms & Conditions


Responsibility of final proof reading of documents lies with client and any errors notified within 48 hours of receipt will be corrected free of charge. After 48 hours it shall be deemed that the work has been accepted as free of errors and omissions and the VA will accept no liability or loss arising from the performance of any services carried out under the agreement

Errors or omissions reported after 48 hours will still be corrected but the additional time spent will be charged to client

For reasons of safety and insurance, personal visits to our premises are not permitted. Any and all necessary meetings will be held at an alternative location

Holly Admin Solutions recommends any original documents to be sent via secure post

A signed contract is required before commencement of work. This indicates clients acceptance of our terms and conditions

Holly Admin Solutions will not be held liable or responsible for the end use of any document or work carried out by us. We retain the right to reject work which involves material we feel is illegal, immoral or objectionable

Written quotations will be provided prior to any work commencing

Work will be presented using Microsoft Office applications

Contracts can be terminated with 30 days written notice by either party. We reserve the right to charge for any work carried out prior to cancellation

Although every effort will be made to ensure reliable service, in event of equipment failure, Holly Admin Solutions cannot be held liable for any loss of information

Charges & Payments

Monthly retainer packages must be paid in advance and unused hours can be carried over to subsequent months

All charges are billed to the nearest 15 minutes and charged on a monthly basis

Deposit of up to 25% may be requested before commencement of work for PAYG clients

Payment can be made by cash, cheque, BACS transfer or via Pay Pal

If clients original requirements change, we reserve the right to change our original quotation following suitable consultation with client

Payment is strictly 14 days from receipt of invoice

Failure to pay within 14 days will result in a £10 penalty charge

Any and all costs incurred for chasing and/or recovering the outstanding payment will be added to account

Telephone, rail/bus travel, printing, stationery, postage and other expenses will be charged separately to hourly rate / package cost where incurred

If turnaround of work of 24 hours is requested, additional charges may be applied

All charges will be reviewed on 1st January of each year and clients will be notified of any new charges in writing

Any late cancellation of work will incur a £25.00 administration fee (24 hours’ notice required)

Privacy Policy: Confidentiality & Data Protection

Confidentiality is guaranteed at all times and all data protection laws will be adhered to

No information will be made available to any third party

All work will be kept on file for a period of 12 months. After this time, work will be deleted unless specifically instructed

We aim to communicate with you by such methods as you may reasonably request. You may need to virus check electronic media and emails as, although we take reasonable precautions, we cannot guarantee that all electronic data is virus free. We will communicate with you and others when appropriate by email, but we cannot be responsible for the security of correspondence and documents sent by email.


By accepting these Terms of Business, you give informed consent to enable us to communicate with you on confidential matters by email, unless you have asked us not to do so.