Holly Admin Solutions Terms & Conditions
General
Responsibility of final proof reading of documents lies with client and any errors notified within 48 hours of receipt will be corrected free of charge. After 48 hours it shall be deemed that the work has been accepted as free of errors and omissions and the VA will accept no liability or loss arising from the performance of any services carried out under the agreement
Errors or omissions reported after 48 hours will still be corrected but the additional time spent will be charged to client
For reasons of safety and insurance, personal visits to our premises are not permitted. Any and all necessary meetings will be held at an alternative location
Holly Admin Solutions recommends any original documents to be sent via secure post
A signed contract is required before commencement of work. This indicates clients acceptance of our terms and conditions
Holly Admin Solutions will not be held liable or responsible for the end use of any document or work carried out by us. We retain the right to reject work which involves material we feel is illegal, immoral or objectionable
Written quotations will be provided prior to any work commencing
Work will be presented using Microsoft Office applications
Contracts can be terminated with 30 days written notice by either party. We reserve the right to charge for any work carried out prior to cancellation
Although every effort will be made to ensure reliable service, in event of equipment failure, Holly Admin Solutions cannot be held liable for any loss of information
Charges & Payments
Monthly retainer packages must be paid in advance and unused hours can be carried over to subsequent months
All charges are billed to the nearest 15 minutes and charged on a monthly basis
Deposit of up to 25% may be requested before commencement of work for PAYG clients
Payment can be made by cash, cheque, BACS transfer or via Pay Pal
If clients original requirements change, we reserve the right to change our original quotation following suitable consultation with client
Payment is strictly 14 days from receipt of invoice
Failure to pay within 14 days will result in a £10 penalty charge
Any and all costs incurred for chasing and/or recovering the outstanding payment will be added to account
Telephone, rail/bus travel, printing, stationery, postage and other expenses will be charged separately to hourly rate / package cost where incurred
If turnaround of work of 24 hours is requested, additional charges may be applied
All charges will be reviewed on 1st January of each year and clients will be notified of any new charges in writing
Any late cancellation of work will incur a £25.00 administration fee (24 hours’ notice required)
Privacy Policy: Confidentiality & Data Protection
Confidentiality is guaranteed at all times and all data protection laws will be adhered to
No information will be made available to any third party
All work will be kept on file for a period of 12 months. After this time, work will be deleted unless specifically instructed
We aim to communicate with you by such methods as you may reasonably request. You may need to virus check electronic media and emails as, although we take reasonable precautions, we cannot guarantee that all electronic data is virus free. We will communicate with you and others when appropriate by email, but we cannot be responsible for the security of correspondence and documents sent by email.
By accepting these Terms of Business, you give informed consent to enable us to communicate with you on confidential matters by email, unless you have asked us not to do so.